About This Privacy Notice

We provide this privacy notice to help you understand how we collect and use your personal information. It relates to the personal information we collect from trade customers, site visitors and end-user consumers of our products.

If you have any queries or concerns about this privacy notice, or how we process your personal information, please contact our Data Compliance Officer:

• By email: sales@nesstar.co.uk
• By post:
  The Data Compliance Officer
  Nesstar Ltd
  Latimer Way,
  Newark,
  NG22 9FS

We regularly review this privacy notice and may make changes from time to time. Please check this page occasionally to ensure you are familiar with any changes. The reference of the current version is available at the bottom of this notice.

Who We Are

The organisation responsible for processing your personal information is Nesstar Ltd. We are a data controller under the UK General Data Protection Regulation (UK GDPR). Our registered address is:

Cookies

A cookie is a small text file placed on your computer by websites you visit. They make websites work more efficiently and provide information to site owners. Visit our cookies page to learn which cookies we use and why.

What Information We Collect About You

• Name and address
• Contact details (email address, phone number)

How We Collect Your Information

Most personal information is collected directly from you, for example when you:

• Purchase a product on our ecommerce site
• Register a product for warranty
• Enter a commercial agreement with us
• Request product servicing or repairs by phone, email or chat
• Arrange home delivery services
• Order parts or user manuals
• Call our business (calls are recorded)
• Redeem promotions, gift claims or enter competitions
• Place purchase orders
• Make enquiries or raise concerns
• Report a problem or make a complaint
• Log in to our guest Wi-Fi system

How We Use Your Information

We use your personal information for purposes including:

• Managing your account
• Processing orders and returns
• Producing operational information
• Administering product registrations and guarantees
• Providing product servicing, repairs and work records
• Recording legal/statutory notices (e.g. Gas Safe Certificates)
• Recording CCTV images for security and fraud prevention
• Managing visitors to our site and offices
• Controlling internet content on our guest Wi-Fi
• Administering promotions, gift claims and competitions
• Handling problems and complaints
• Assessing financial and insurance risks (credit checks)
• Requesting product reviews and conducting satisfaction surveys
• Offering repair and e-shop services
• Providing details of extended warranty

Our Legal Bases for Processing Your Information

• Contractual: to perform contracts you request (payment, delivery, etc.)
• Legal Obligation: when required by law for supplying products/services
• Legitimate Interest: to manage accounts, prevent fraud, run surveys, etc.
• Consent: when you’ve given us permission to share your data

Automated Decisions and Profiling

We do not use personal information for automated decision-making or profiling.

Who We Share Your Data With

We may share your information with:

• Outsourced repair agents
• Promotional partners
• Logistics, delivery and courier providers
• Extended warranty providers (with your consent)
• External review websites
• Authorities or third parties where legally required (fraud protection, credit risk)

We will never transfer your data outside the EU.

How Long Your Information Is Kept For

• Product registrations & service info: 10 years
• Call recordings: 6 months
• Promotion & gift-claim data: 12 months
• Financial/account info: up to 6 years (legal requirement)

All retention is compliant with legal requirements and industry standards.

Your Rights

You have the right to:

• Cease processing if it causes damage or distress
• Opt out of marketing communications
• Request erasure of your personal data
• Withdraw consent at any time
• Restrict or object to data processing
• Receive your data in a usable format
• Correct inaccurate personal information

These rights may be limited by law. To exercise them, please contact our Data Compliance Officer (see top of this notice). If you remain dissatisfied, you may complain to the UK Information Commissioner’s Office at www.ico.org.uk.